52 55 5286 5828
52 55 5286 5828

Reservation Policies


3:00 pm
11:00 pm
Early arrivals and late departures

If you reach Maria Condesa earlier in the day and want to have immediate access to your room, we recommend you also book the night before arrival. Similarly, for late departures, reserving an additional night will guarantee access to your room until it's time to check out.

Smoke Free Hotel

Maria Condesa is a smoke-free, so no smoking allowed inside, but for your convenience, we have an outdoor terrace.

Reservations and deposits guaranteed

A guaranteed reservation assures your room while you register late (after 6:00 pm).
We guarantee that every booking made through our website have the lower rate available, including any other website reservations via internet.
In case of no show (No Show), will charge the full reservation plus tax.
Rates shown online are subject to availability and change without notice.
We do not accept debit cards to guarantee the rooms, but these cards are received to settle your account.
All reservations made via the website require collateral through a credit card.
You may request a deposit for certain arrival dates and rates.
Any changes are subject to availability.
Online reservations have a secure system that protects the confidentiality of your personal information and credit card. We count on the services of the company

Rules cancellations

Reservations made in our online may be modified or canceled by calling 52 55 5286 5828; except for reservations made at the rate "Advance Purchase", "non refundable", "Last Minute" or other discounted rate in which there is no refund for cancellation or change of dates.
Any change or cancellation of reservation must be received 1 day prior to the day of arrival to avoid penalty in the amount of the full booking plus tax. Not applicable with discounte or "Advance Purchase" rates.
For more details on the rules for cancellation and deposit requirements, please check them at the time of booking.

We recommend that you purchase travel insurance in order to protect yourself from cancealtion fees that you may occure.  Maria Condesa does not wave cancelation or no show fees for any reason.

Credit Cards

We accept the following cards:  VISA, MASTER, AMEX